Hosted PBX and VoIP Phones
If you purchase Hosted PBX and VoIP Services from VOIPHEAD and you provide:

    * Internet Service
    * Router

VOIPHEAD demarcation is good messaging and Media from our Hosted Platform. VOIPHEAD is also responsible for the functionality of the IP Phones. 



If VOIPHEAD rents you the Quality of Service (QoS) device, VOIPHEAD is responsible for the functionality of the QoS device. If VOIPHEAD sold you the QoS device, and you pay for VOIPHEAD to monitor and report on that device, then VOIPHEAD is responsible for the functionality of the QoS device (not including hardware repair or replacement).